LORD believes in helping its customers as far as possible and has, therefore, a liberal cancellation policy. Under this policy:

  • Cancellations will be considered only if the request is made within 24 hours of placing an order.
  • There is no cancellation of orders placed under the Same Day Delivery category.
  • No cancellations are considered for those products that the LORD marketing team has obtained on special occasions. Examples may include gift sets for Mother’s day and Valentine’s Day. These are limited occasion offers, and therefore cancellations are not possible.


There could be certain circumstances beyond our control where you could receive a damaged / defective product or a product that is not the same as per your original order. We will replace the product to your satisfaction at no extra cost. In such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you through the process for the return and exchange of the product. To contact our Customer Service Team, please dial 920033656

The return process of the product can be restricted depending on the nature and category of the product.

Conditions for return:

  • Please notify us of a Damaged / Defective product once you receive it.
  • Any returned products should be in an UNUSED condition.
  • Products should be returned in their original packaging along with the original price tags, labels, and invoices.
  • It is advised that the return packets should be strongly and adequately packaged so that there is no further damage to goods in transit.
  • Only damaged or defective products will be accepted for a return. An exchange or refund will not be issued to the customer for other purposes.


We will process the refund after receipt of the product by LORD or its business partner. Refund will be processed based on the payment method that was used for the original order.

  • Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 30 working days, and the refund will reflect in the next statement.
  • Orders paid by net banking accounts will be credited back to the bank account.

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