Условия обслуживания

GENERAL CONDITIONS OF SALE

1. DEFINITIONS

'ACCOUNT': the Account created by the Customer upon registration on the Site.

'GIFT CARD/GIFT CARD': is a card issued by Lord, prepaid by the Customer, with which the latter (or a beneficiary thereof) may purchase Products on the Site, up to the amount covered by the Gift Card. Gift Cards are valid for a maximum of one year from the date of issue.

'GTC': these general terms and conditions of sale.

'GENERAL CONDITIONS OF USE': these are the general conditions of use of the Site found at the following link.

'CUSTOMER': any natural and/or legal person who purchases Products through the Site.

'CONSUMER CODE': Legislative Decree No. 206 of September 6, 2005, as amended and supplemented.

'ORDER CONFIRMATION E-MAIL': has the meaning set forth in Article 5 of these GTC.

'SHIPPING ADDRESS': the address indicated by the Customer on the Order for delivery of the Products.

'ORDER': the purchase order relating to the Products placed by the Customer on the Site.

'PARTY' or 'PARTIES': Lord and/or the Customer.

'PRIVACY POLICY': the document found at the following link.

'PRODUCT': any product offered for sale by Lord through the Site.

'LORD or 'SELLER': the company under Italian law Lord Trading S.r.l., the company under Italian law with registered office in Milan, Piazza Cavour 3, 20121, VAT number and tax code 09423670968, REA MI - 2089252.

'CUSTOMER SERVICE': the customer service of Lord contactable at the contact details indicated in Article 3 below.

'WEBSITE': the website: lordmilano.com also in mobile version and the related app (where available).

'TERMS AND CONDITIONS': the General Terms and Conditions of Use, the Privacy Policy and any other rules and/or documents on the Site.

'TRANSPORTING COMPANIES': means the transport companies GLS, DHL and FedEx.

'TERRITORY': means Italy (including the Republic of San Marino and the Vatican City State) and the European Union.

1. SUBJECT

The purpose of these GTC is to inform each prospective Customer of the terms and conditions under which LORD conducts the sale and delivery of Products and to define the contractual rights and obligations of the Parties in connection with the sale of Products and provision of any services offered on the Site by LORD. The GTC shall apply, without limitation or condition of any kind, to all sales of Products and services offered by LORD on the Site.

Your submission of an Order signifies your full and unconditional acceptance of these GTC and the Terms and Conditions of the Site.

LORD reserves the right to change the GTC at any time and even without prior notice. It remains the responsibility of the Client to check the GTC periodically for changes. It is understood, however, that the GTC applicable to the Order are always those accepted by the Client at the time the Order is placed.

The GTC are an integral part of the Terms and Conditions of the Site.

The Customer may not purchase the Products if he/she is a minor or, for whatever reason, lacks the capacity to act. The Customer, by placing an Order, automatically declares that he/she has full capacity to act and enter into a contract to purchase Products and/or services on the Site under these GTC. It is expressly understood that LORD shall under no circumstances be required to verify the capacity to act of visitors to the Site and Customers. If a person lacking the necessary capacity to act (e.g. a minor) places an Order on the Site, without prejudice to the responsibility of his or her parents or legal guardians for such Order and the related payment, LORD may refuse to accept and/or fulfill the Order.

Customer represents and warrants that the purchase of Products on the Site is not made in the course of its business and is intended for strictly personal use.

These GTC must be carefully reviewed by the Customer prior to completing the process of purchasing Products and/or services through the Site. These GTC may be printed and retained by any person who has visited the Site.

1. SELLER INFORMATION

Company name: Lord Trading S.r.l.

Registered office: Piazza Cavour 3

ZIP CODE: 20121

City: Milan (MI)

Country: Italy

P.IVA/C.F.: 09423670968

Company Register No.: R.E.A. Milan 2089252

Pec: lordtrading@legalmail.it

E-mail: cs@lordmilano.com

1. CHARACTERISTICS OF THE PRODUCTS

The Customer may select one or more Products from the different categories available on the Site.

LORD may change at any time the assortment of Products offered for sale on its Site and/or the information relating thereto such as prices, description or availability, without any obligation to give prior notice. Such changes, if occurring after LORD's acceptance of the Order submitted by the Customer, will not impact the Products contained in the Order, subject to Section 5 below in relation to Product availability.

Prior to sending the Order, the Customer may view on the Site all the information referred to in Article 49 of the Consumer Code such as, but not limited to, information regarding the Seller, the price, including taxes and shipping costs, the essential characteristics of the Products or services he or she wishes to purchase and together with all other mandatory information required by Italian law.

The Products comply with the applicable legislation in Italy in force at the time of the Order. The Products purchased by the Customer may only be delivered within the Territory. LORD shall not be liable for non-compliance of the Products with the legislation of the different country in which the Customer wishes to use the Products.

For any matter concerning the Products and their use, any further questions or requests for clarification, the Customer may contact Customer Service:

- via e-mail at the following address: cs@lordmilano.com.

1. AVAILABILITY OF PRODUCTS

Offers presented by LORD are valid for as long as they are posted on the Site and within the limits of available stock. For Products not immediately available in LORD's warehouses, offers posted on the Site will be valid subject to availability. Information on the availability of the Products will be provided to the Customer upon sending an e-mail confirming receipt of the Order (hereinafter, the "Order Confirmation E-mail").

Even after the Order Confirmation E-mail is sent, there may be instances of partial or total unavailability of the Products. In this eventuality, the Customer will be promptly informed by e-mail and/or telephone and may decide:

- whether to accept delivery of only the Products available, obtaining a refund for those that are unavailable, or

- whether to request the cancellation of the Order, resulting in a refund of any amounts already paid, communicating it by e-mail to the following address: cs@lordmilano.com.

1. ORDER OF PRODUCTS

Each Order submitted by the Customer entails, in addition to acceptance of these GTC, acceptance of the Privacy Policy and, in general, the Terms and Conditions and constitutes an offer to purchase the Products set forth in the Order.

All Orders are subject to acceptance by LORD, which reserves the right, in its sole discretion, to reject the Order without obligation to state reasons, including in cases where:

- Orders cannot be fulfilled due to an error in the information and data provided by the Customer when placing the Order (including but not limited to: the payment card number, expiration date, or security code number of the card used for payment is incorrect); incorrect billing address (for example, if the billing address provided does not match the information held by the bank that issued the payment card); insufficient or incorrect shipping address (for example, incorrect address, city, country, or zip code); or in the event misleading information is provided by the Customer;

- an error has occurred on the Site regarding the Products ordered (without limitation, an error regarding the price or description of the Products as shown on the Site);

- the Products ordered are no longer available on the Site and/or in stock.

LORD further reserves the right to suspend or cancel the fulfillment of an Order and/or delivery, regardless of the nature and progress of the fulfillment, in the event of non-payment or partial payment of any amount owed by the Customer, in the event of problems with payment, or in the event of fraud or attempted fraud relating to the use of the Site, including with respect to previous Orders.

In case of rejection of the Order, LORD will notify the Client, within 30 (thirty) business days after placing the Order, that the Order cannot be accepted. The Customer may check the details of its Order and correct any errors before confirming/sending the Order.

Once the Customer has confirmed the Order, the Customer declares that he/she has knowingly accepted the contents and conditions of the Order in question and, in particular, these GTC and the Terms and Conditions, prices, volumes, characteristics, quantities and delivery times of the Products offered for sale and ordered by the Customer.

After placing an Order, the Customer may not cancel its Order, however, it is recommended to contact Customer Service for possible resolution of issues related to the Order. However, the Customer has the option to take advantage of the right of withdrawal, as provided in Article 12 below.

The sale will be final only upon acceptance of the Order by LORD by sending the Order Confirmation Email to the Customer.

A second e-mail will be sent to the Customer upon shipment of the Products covered by the Order.

LORD shall be entitled to collect the full price of the Order from the time the Order Confirmation E-mail is sent.

The actual cost of each shipment is specifically stated in the Product's tab on the Site and may vary depending on the quantity and frequency chosen by the Customer.

If the Customer has any questions, he/she may send an e-mail to cs@lordmilano.com.

LORD recommends that the Customer retain e-mails received from LORD in hard copy or electronically. The Customer, by placing the Order agrees that these e-mails will be sent to the e-mail address entered by the Customer when registering his/her Account. LORD shall not be liable in the event that an invalid e-mail address is entered and/or the Order Confirmation E-mail is not received for reasons not directly attributable to LORD. In such a case, the sale will be considered final. However, the Customer may exercise the right of withdrawal under the conditions set forth in Article 12 of these GTC.

1. PRICES OF PRODUCTS

The prices of the Products offered for sale on the Site are stated in Euros and are the prices in effect at the time the Order is placed by the Customer. LORD may change the sale prices of the Products at any time and without notice. The Customer will be notified of such change prior to the placing of any Order.

The prices of the Products include VAT applicable at the time the Order is placed. Any change on the applicable VAT rate will automatically be reflected in the price of Products sold by LORD through the Site.

The prices of the Products do not include shipping costs, which since they cannot be calculated in advance will be determined and invoiced to the Customer in addition to the price of the Products. Shipping costs are described below in these GTC and may be changed at any time by LORD but changes will not be applied to Orders already placed and accepted by LORD. LORD encourages the Customer to consult the GTC on a regular basis.

Costs and times for the different delivery methods can be found at the following link.

1. PAYMENT

The Client warrants to LORD that it has the necessary authorizations to use the payment method chosen for its Order at the time the Order is placed. All Orders are payable in Euros, including taxes and mandatory contributions. Any bank charges will be the sole responsibility of the Customer, even in the event of a refund.

In the event of non-payment or late payment of the Order by the Client, LORD reserves the right to charge default interest at the legal rate of interest from the tenth business day following the date of the Order or notification of rejection of the bank payment.

Methods of payment are as follows:

- CREDIT CARDS: The credit cards accepted on the Site are as follows: Visa, Visa Electron, MasterCard, American Express. These payment cards must be issued by a bank or financial institution based in Italy and/or other states of the European Union. Credit card payments are handled by Shopify Payment;

 - PAYPAL/KLARNA: If Customer has a PayPal/Klarna account, Customer may choose this payment method. If so, the Customer will be redirected to the PayPal/Klarna site to proceed with payment;

- ONLINE VOUCHERS;

- GIFT/GIFT CARDS.

LORD reserves, in any case, the right to suspend or cancel, at its sole discretion and at any time, the execution of an Order and/or the shipment of Products ordered in the event of non-payment or partial payment of any amount charged to the Client, in the event of late payment, or in the event of fraud or attempted fraud through the use of LORD's Site, including in connection with previous Orders.

In order to ensure the security of payments made by credit card, the Client shall transmit to LORD the security code (CVV) indicated on the credit card used by the Client.

LORD also reserves the right to request a photocopy of the Client's identity card for each payment made by credit card, as well as any other information regarding the Client's identity necessary for the identification of the Client in order to ensure the security and correctness of transactions made through the Site.

As part of the fight against Internet fraud, information regarding the Client's Order may be transmitted to third parties authorized by law or designated by LORD to verify the Client's identity, the validity of the Order, the method of payment used and the place of delivery.

1. RECEIPTS AND INVOICES

Purchase receipts will be sent by e-mail to the e-mail address provided by the Customer when registering the Account on the Site.

The Customer may request, in addition to the purchase receipt, the sending of an invoice/receipt. To this end, he/she must send a special request to Customer Service by e-mail (to the following address: cs@lordmilano.com) no later than 2 working days after receiving the Order Confirmation E-mail, providing the following data:

- Full Name;

- Billing address, including zip code;

- Tax code and VAT number;

- Unique Code.

1. DELIVERY OF PRODUCTS.

The Products ordered by the Customer under these GTC will be delivered to the address specified by the Customer as the Shipping Address within the Order.

LORD ships exclusively within the Territory, using primarily:

- GLS or BRT for Italy (including the Republic of San Marino and the Vatican City State);

- DHL, DPD or FedEx for deliveries outside the Italian territory but still within the European Union.

A manager of the selected Transport Company will make the delivery to the Customer or to the recipient of the Order.

Deliveries are made on working days (Monday to Friday).

No dispute can be raised regarding the shipment itself in case the package appears to have been delivered. For this purpose, the carrier's computer system is authentic.

No liability can be attributed to LORD in the event of any delay in the processing of the Order or delivery of the Products.

Shipping times for Products are generally between:

- 2-5 business days for shipments within Italy (including the Republic of San Marino and the Vatican City State);

- 3-10 business days for shipments outside the Italian territory but still in the European Union.

The delivery time starts from the moment the e-mail confirming the shipment of the Products is sent to the Customer.

Once prepared and shipped, the Order will be assigned a package tracking code that will allow the Customer to keep updated on the status of shipment and delivery of the Products.

Taxes and import duties will be the responsibility of the Customer and will be charged to the Customer, including any fees owed to the Transportation Company contracted to deliver the Products. Unfortunately, LORD has no control over these costs as they are imposed by the local customs office of the country to which the Products are shipped and LORD is therefore unable to offer assistance on these procedures. LORD advises the Customer to check the import charges applicable in any country before ordering Products for delivery to those countries.

For more details, please visit the "Shipping and Returns" section of the Site.

No delivery deadline is binding on LORD or the Transport Companies, with the result that the latter shall in no event be liable for any damages derived by the Client and/or the recipient of the Products from the delay in delivery.

1. DEFECTS, NON-CONFORMITIES AND DAMAGES TO THE PRODUCTS

11.1 Defects and damages of the outer packaging at the time of delivery

At the time of delivery of the Products by the courier, the Customer is required to check that the packaging is intact, not damaged, nor wet or otherwise altered, including in the sealing materials (adhesive tape or strapping). Any damage must be, under penalty of forfeiture:

- Immediately contested to the courier making the delivery. Once signed the courier's document without reservation, the Customer may not object to any dispute about the external characteristics of what has been delivered; and, furthermore

- communicated no later than the next 2 (two) days, via e-mail to Customer Service at the following address: cs@lordmilano.com.

11.2 Defects, non-conformities and damages of the Products

In the event of a lack of conformity of a Product under Article 129 of the Consumer Code, the legal warranty under Articles 130 and 132 of the Consumer Code will apply. The Customer has the right to restore, without charge, the conformity of the good by repair or replacement. In the event that these remedies fail, the Customer shall be entitled to an appropriate price reduction or termination of the contract. The Client forfeits these rights if he or she does not report the lack of conformity to LORD within two months from the date he or she discovered the defect. LORD is liable when the lack of conformity becomes apparent within the two-year period after delivery of the Product. An action seeking to enforce defects not maliciously concealed by LORD shall be barred, in any event, within twenty-six months after delivery of the Product.

The Order Customer may contact Customer Service to learn how to return the damaged, non-conforming and/or defective Product(s). The Customer must follow the procedure for the return of damaged, non-conforming and/or defective Product(s) that will be indicated by Customer Service. Otherwise, the Customer may not claim any refund or replacement of the Products in question. The Product even if defective, to be subject to replacement must, in addition, at the time of return to LORD, be complete with the packaging and all accessories and documentation received by the Customer at the time of delivery. The reshipment of the Product without the original packaging, accessories, and documentation as described above prevents LORD from replacing the Product itself at the manufacturer's facility and makes replacement impossible.

11.3 Return of Products.

In the event of a dispute under Sections 11.1 and 11.2 above, Customer Service may perform any verification deemed useful for the purpose of processing the case.

Upon receipt of the returned Products from the Customer, LORD will verify the merits of the Customer's dispute. If such verification is positive, in accordance with the provisions of Articles 130 et seq. of the Consumer Code, LORD will replace the defective, damaged or non-conforming Product and send it to the Client as soon as possible and in any event within 30 (thirty) business days of receipt of the Products. Shipping costs will be borne entirely by LORD. In the event that LORD is unable to proceed with the replacement of the Products within the aforementioned period, LORD will immediately notify the Customer at the e-mail address provided at the time of Account registration and will propose the following alternatives to the Customer:

- reimbursement to the Client of the cost of such Products and shipping costs (in the event that the Client provides proof of the cost incurred to return the Products); if the Client decides to adhere to this alternative, the price reimbursement will be made by LORD by re-crediting the relevant amount through the payment method used for payment, as soon as possible, and in any event within 30 (thirty) business days from the date on which it receives the Products;

- acknowledgement of a credit (equal to the cost of such Products and shipping costs where the Customer provides proof of the cost incurred to return the Products), with disbursement of an Online Voucher to be spent on purchases on the Site.

In the event that, after reviewing the returned Products, LORD determines that the claims are unfounded, the Customer will not be entitled to a refund and the Products will be returned to the Customer at the Customer's expense.

1. WITHDRAWAL

12.1 Right and Terms for the Exercise of Withdrawal.

In accordance with the provisions of Article 52 of the Consumer Code and subject to the exclusions referred to in Article 59 of the same Consumer Code (in particular the case of the purchase of clearly customized goods or the provision of sealed goods that are not suitable to be returned for hygienic or health protection reasons and have been opened after delivery) the Customer may, within the term of 14 (fourteen) days from the acquisition of physical possession of the package containing the ordered Products or, in the case of the purchase of multiple goods ordered by the Customer in a single Order and delivered separately, from the acquisition of physical possession of the last purchased Product, withdraw from the purchase contract without penalty and without any reason except for a 10% restock commission.

In the case of the purchase of a service, the right of withdrawal may be exercised by the Customer, within the period of 14 (fourteen) days from the date of receipt of the Order Confirmation Email, provided that the provision of such service has not yet been completed. The Gift Card shall be construed as a service within the meaning of this clause.

To comply with the withdrawal period, it is sufficient for the Customer to send the notice regarding the exercise of the right of withdrawal before the expiration of the withdrawal period.

12.2 Methods of Exercising the Right of Withdrawal.

To exercise the right of withdrawal, the Customer is required to inform Lord by registered letter with return receipt sent to the address: Piazza Cavour 3, 20121 Milan (MI), or by e-mail to ordersEU@lordmilano.com, of his decision to withdraw from the contract. For this purpose, he may use the standard withdrawal form provided for in Annex I Part B of the Consumer Code, with the following content:

- Recipient:

Resi Lord Trading s.r.l. at HPS s.r.l. Via Sardegna, 1

20056 GREZZAGO (MI), e-mail cs@lordmilano.com:

 

I, the undersigned __________ hereby give notice of withdrawal from the contract for the purchase of the following goods: [insert a description of products purchased], ordered on _________ (or received on __________)

- Customer's First Name, Last Name, Address

- Customer's Signature (only if the form is notified in paper version)

- Date

12.3 Consequences of exercising the right of withdrawal

Once the right of withdrawal has been exercised in accordance with this article, within the terms and in the manner described below for the return of the Products, the Customer may obtain at its option:

- a refund of the amount paid for the returned Products, by re-crediting the relevant amount through the payment method used, after deduction of shipping costs and a return commission fee;

- a credit of an amount equal to the price of the returned Products in the form of an Online Voucher, usable only on the Site.

12.4 Return Charges and Method of Returning Products.

In accordance with the provisions of Article 57, paragraph 1, of the Italian Consumer Code, the return costs will be borne exclusively by the Customer.

In the event that the right of withdrawal is exercised, the Client shall return the Goods to LORD, without undue delay and in any event within 14 (fourteen) days from the date on which he/she communicated to LORD his/her decision to withdraw from the contract. The direct cost of returning the Products shall remain the responsibility of the Client.

The Client shall be liable for any decrease in the value of the Products resulting from handling of the Products other than what is necessary to establish the nature, characteristics and operation of the goods.

If the right of withdrawal is exercised, LORD will not be responsible for transportation costs for the return or for any loss or damage to the Products attributable to third parties.

The Products must be returned to LORD in their substantial integrity, with their original packaging, accessories, instructions for use and anything else supplied with them, by mail to the following address:

Returns to Lord Trading s.r.l. at HPS s.r.l. Via Sardegna, 1

20056 GREZZAGO (MI)

Italy

For the attention of the Returns Department.

Shipping costs and a return commission fee may be deducted from the reimbursement.

LORD accepts only properly addressed parcels or registered mail.

Any risk associated with the return of Products shall be borne solely by the Customer and/or the recipient of the Order itself, unless the Customer/recipient of the Order proves that it has deposited the Products to be returned with a carrier.

12.5 Exclusion of the right of withdrawal

Without prejudice to the impossibility of exercising the right of withdrawal in the hypotheses provided for in Article 59 of the Consumer Code (including the case of purchase of sealed goods that are not suitable to be returned for hygienic reasons, such as cosmetics, if they have been opened after delivery), the Customer, pursuant to Art. 57 paragraph 2 of the Consumer Code, is still responsible - in all other cases - for the decrease in the value of the Product and/or its packaging, resulting from handling the Product and/or its packaging other than what is necessary to establish the nature, characteristics and functioning of the goods.

If the exclusions provided for in Article 59 of the Consumer Code should occur or in any case the decrease in the value of the Product, as a result of manipulation is total and therefore the Product can no longer be offered for sale, the withdrawal cannot be validly exercised and, if the Client has nevertheless made the return, he/she will not be entitled to obtain a refund from LORD of the price paid for the purchase of the Products. The purchase will then be deemed to be finalized and LORD will proceed with the return of the Products to the Customer.

To this end, LORD will send a notice to the Client requesting that the Client indicate an address to which the Products are to be returned. The Client must indicate the address to which to receive the Products for which the return has been refused within 90 (ninety) days of receipt of LORD's notice.

Once such 90 (ninety) days have elapsed without LORD's acknowledgement, Customer shall no longer be entitled to the return of the Products and LORD shall be entitled to proceed with the disposal of the Products.

Any costs incurred by LORD in returning the Products to Client shall be borne by Client.

1. DURATION

These GTC, as amended from time to time, shall apply for as long as the Products are offered for sale on the Site and until the terms of the warranties expire.

In any event, Section 14 (Liability) will survive the termination of these GTC.

1. LIABILITY

LORD assumes no liability for inefficiencies attributable to the courier, the act of a third party, the fault of the Customer or attributable to force majeure or fortuitous events, even where dependent on malfunctions and inefficiencies of the Internet network, in the event that it fails to execute the Order within the timeframe provided for in these GTC.

LORD shall also not be liable with respect to damages, losses and costs suffered by the Customer as a result of the failure to execute the Order due to causes not attributable to it, and unless they are due to LORD's act or omission, having, in the latter case, the Customer only the right to a full refund of the price paid and any ancillary charges incurred.

LORD cannot be held responsible for the information, data and any technical or other inaccuracies that may be contained in the Site, if they have been communicated by third parties and have been verified by LORD in accordance with the criteria of ordinary diligence. In particular, the information and content available on the Site is provided " AS IS " (as is) and LORD makes no warranties of any kind, whether express or implied, as to the integrity, accuracy, timeliness, non-infringement of third party rights, availability, reliability or completeness of the information and content, including without limitation, information about the Products, accessories or services appearing on the Site and/or their suitability for a specific use. LORD shall not be liable in any way for the misuse of the Products and/or services by the Client and/or recipient of the Order, and in particular for the case of non-compliance with the instructions for use of the Products. LORD shall in no way be liable for any damages, caused to the Client or third parties, resulting from said non-compliant use.

LORD assumes no liability for any fraudulent and unlawful use that may be made by third parties of credit cards, checks and other means of payment, when paying for the Products purchased, if it proves that it has taken all possible precautions based on the best technology and experience at the time and in accordance with ordinary diligence.

LORD disclaims all liability for direct and indirect damages, whether foreseeable or not, consequential and/or related to Customer's use of the Site. If LORD is held liable for an injury suffered by the Client and attributable solely to the transmission of an Order, such liability shall be limited to the amount of the Order actually paid by the Client to LORD.

Nothing in these GCV excludes or limits LORD's liability to the Customer and/or recipient of the Order for fraud, death or personal injury caused by LORD's negligence, violation of applicable provisions of the Italian Consumer Code, or any other liability that cannot be excluded or limited by law. Any claim made by users of the Site, including all Customers, against LORD must be made, under penalty of forfeiture, within 6 (six) months after the occurrence of the event that is the subject of the claim.

The use of the Customer's username and/or registration/access password shall constitute proof of the Customer's identity for the purpose of exercising LORD's right, after sending the Order Confirmation Email, to claim the relevant amounts. The provision of the credit card number and the final validation of the Order constitute proof of acceptance of the Order and make the amounts indicated for the purchase of the Products indicated in the Order payable. The computer records of LORD and LORD's partners will constitute proof of communications, Orders and payments between the Parties.

LORD and/or its business partners shall in no way be responsible for the misuse and/or disclosure to third parties of Client's registration/access information.

The Client, prior to application, must ensure that he/she is not allergic to any of the ingredients in the Products. LORD will not be responsible for any reactions to the ingredients in the Products sold.

1. IMAGES

LORD makes every effort to ensure that the colors of the images displayed on the screen by the Customer are as close as possible to the actual colors of the Product. However, LORD cannot under any circumstances guarantee an exact and precise color match as the colors of images and photographs may vary due to multiple factors, including screen and resolution settings.

1. CUSTOMER'S OBLIGATIONS

The Customer agrees to pay the price of the purchased Product(s) in the time and manner set forth in these GTC.

The Customer agrees, upon completion of the online purchase process, to arrange for the printing and storage of these GTC.

The Customer is solely responsible for the accuracy of the data entered in the registration procedure and agrees not to enter false and/or invented and/or fictitious data. The Client holds LORD harmless from any liability arising from the issuance of incorrect tax documents due to inaccurate data provided by the Client.

The protection of its Clients' personal information and the provision of a high level of security are priorities for LORD but the Client is also obligated to protect its personal data. In particular, the Client must maintain the security of its online transactions, for example by refraining from disclosing its username (Client's e-mail address) and/or password to others and changing said password regularly.

1. RETENTION OF TITLE

Ownership of the Products ordered shall remain with LORD until the full consideration for the Order, including shipping charges, taxes and other mandatory contributions (if any) are paid in full by the Customer.

1. INTELLECTUAL PROPERTY

LORD's trademark, all figurative and non-figurative trademarks on the Products, the Site, images, illustrations and logos and any content on the Site (including, without limitation, the Terms and Conditions and these Terms and Conditions) are the exclusive property of LORD and/or the respective owners of the intellectual property rights in them.

Reproduction in whole or in part, modification or use of such trademarks, illustrations, images and logos, or any other content on the Site, for any reason and by any means, without the express written permission of LORD and/or the respective owners of intellectual property rights in them is strictly prohibited.

1. PERSONAL DATA.

LORD collects and processes personal data of the Customer and, where applicable, that of the Order recipient in order to provide its Products and services in accordance with these GTC. For information regarding the processing of the Client's and, if applicable, the Order recipient's personal data, please refer to the Site's Privacy Policy, available at the following link.

1. GENERAL CLAUSES

20.1 Partial Invalidity.

In the event that one or more provisions of these GTC is declared invalid or ineffective due to a legislative change or as a result of a ruling by a competent judicial authority, the other provisions of these GTC shall remain in full force and effect.

20.2 Waiver

The circumstance that one of the Parties does not assert against the other a breach of any of the obligations contained in these GTC shall not be construed as a waiver to obtain performance of the obligation in question in the future.

20.3 Applicable Law and Jurisdiction

These TOS and all sales of Products and services on the Site are governed by Italian law. Any dispute relating to the validity, interpretation, performance or termination of these GTC shall be devolved, in the absence of a settlement, to the jurisdiction of the Italian Courts having jurisdiction based on the Customer's place of residence or domicile.

The Customer also has the option to resolve any disputes relating to purchases of the Products, without recourse to the Courts, through the online dispute resolution platform available at the link http://ec.europa.eu/consumers/odr/.

GENERAL CONDITIONS OF USE

1. INFORMATION ABOUT THE OWNER OF THE SITE

This website lordmilano.com , its subdomains, including its mobile version and related application, where available (hereinafter collectively, the "Site") are owned and operated by Lord Trading S.r.l, a company incorporated under the laws of Italy with a fully paid-up capital of Euro 10,000.00 (ten thousand.00), registered with the Companies' Register of Milan under REA number MI - 2089252, VAT number and tax code 09423670968, with registered office in Milan, Piazza Cavour 3, Cap: 20121, E-mail: cs@lordmilano.com (hereinafter "LORD")

1. FOREWORD

The Site is an e-commerce platform aimed at the online purchase of cosmetics products and any ancillary services offered by LORD to any user of the Site (hereinafter "User").

Access to and use of the Website by any User, regardless of the purposes of his or her visit, whether for browsing only or purchase, are governed by these General Terms of Use (hereinafter, also referred to as "GTU").

By accessing and using the Site, the User agrees to be bound by these General Terms of Use. In the event that the User does not intend to accept the TOU, the User shall not use the Site.

When purchasing products and/or services on the Site the General Terms and Conditions of Sale (which can be found at the following link.

LORD reserves the right to suspend or terminate a User's access to the Site at any time, without notice, if LORD (a) has reasonable grounds to believe that these TOU and/or General Terms and Conditions of Sale and/or any other rules on the Site are being violated or (b) deems it necessary to do so for security reasons.

1. CHANGES TO CGU'S

LORD may periodically make changes to the TOU.

You acknowledge and agree that if you use the Site after the date on which the TOU are modified, such use will be deemed to be an implied acceptance of the modified TOU.

It is the User's responsibility to periodically check the TOU for changes.

1. PERSONAL DATA.

For information regarding LORD's processing of your personal data when you visit and interact with the Site please see the Site's Privacy Policy.

1. ACCOUNT .

You may choose to register your information through the Site and create a personal account (hereinafter, the "Account"). If you do not have an Account, you may only access or use some of the services or options offered on the Site.

To create an Account you must provide:

(a) First and last name;

(b) Residential address;

(c) Email address;

(d) Password required to access the Account.

This information will be processed in accordance with the Privacy Policy (available at the link).

Responsibility for maintaining the confidentiality of login information and controlling access to your personal Account is solely and entirely the responsibility of the User. You shall be solely and exclusively responsible for all activities conducted through your Account (including, without limitation, any purchase of products made through your Account and/or any comments and/or reviews posted on the Site).

You must notify LORD immediately of any breach of security or unauthorized use of Account credentials of which you become aware.

LORD reserves the right to terminate and close a User's Account, at any time and without prior notice in the event that LORD (a) believes, in its sole discretion, that the User is using his or her Account in violation of these TOU and/or the Terms and Conditions and/or any other rules set forth on the Site, (b) has reason to believe that a third party is using another User's Account without the User's consent, or (c) for security reasons or Site maintenance purposes.

1. INTELLECTUAL PROPERTY.

6.1. Site and Protected Material.

You acknowledge and agree that the Site contains information that is confidential and protected by intellectual property laws. All intellectual property rights in the Site, including without limitation software or HTML code, newsletters, text, databases, drawings, photographs, images, designs, video and/or audio material and any other material contained on the Site (hereinafter, the "Protected Material"), are the exclusive property of LORD and/or its licensors. All Protected Material is made available to you by LORD and/or its licensors, solely for your personal, non-commercial use. By way of example and not limitation, the User may not:

(a) copy, reproduce, publish, transmit, distribute, perform, display, communicate, modify, create derivative works from, reverse engineer, sell, license, or otherwise exploit the Site, or any part of the Protected Material, including, but not limited to, including or linking to the Site or any part of the Protected Material, without LORD's prior written permission;

1. b) access or use the Site or any part of the Protected Material for commercial purposes or for any other purpose that competes with LORD and/or its licensors.

6.2 Trademarks.

The User acknowledges and agrees that LORD and/or the other companies in the group to which LORD belongs, and/or its licensors are the exclusive owners of the LORD trademark and logos, as well as any other trademarks and/or logos appearing on the Site (hereinafter, the "Marks"). Any use of the Marks by the User is strictly prohibited and constitutes a violation of the intellectual property rights of LORD, the group companies to which LORD belongs and/or its licensors. LORD reserves the right to take action for damages in the event of infringement of the Marks and/or in any case of violation of its intellectual property rights.

6.3. Hyperlinks

The Site may from time to time contain hyperlinks to other third party sites, web pages or content. LORD does not control such third party sites, web pages and content and, therefore, shall in no event be held liable for the accuracy, correctness, security or reliability of any third party site, web page or content, nor shall LORD be liable in any way for the content, advertising, products, services or any other information or data on or derived from such third party sites or web pages. LORD shall also not be liable for any damage or loss incurred by you as a result of your access to, use of, or reliance on such third-party sites, web pages, or content.

The creation of links to LORD's Site, the framing of the Site, and more generally any use of Protected Material on the Site or any portion thereof, are subject to LORD's prior and express written authorization, which may be revoked at any time in LORD's sole discretion. LORD reserves the right to:

(a) require the removal of any link to the Site that has not been, or is no longer, authorized;

(b) seek compensation for damages incurred by reason of the unauthorized link.

1. SOCIAL MEDIA.

The User may have, where permitted by the features available from time to time on the Site, the ability to share on social networks (such as, but not limited to Facebook, Twitter, Pinterest, etc.) certain information (product features, images, news) on the Site. Such publication will be accompanied by a message prepared by LORD that can be customized by the User. For example, by clicking the "Like" or "Share on Facebook" icon, the content will be uploaded to Facebook. Content shared on social networks will be subject to the terms and conditions of use of each of the social networks, which, therefore, must be consulted in advance by the User. The User is solely responsible for posting content from the Site on social networks, and LORD cannot be held liable under any circumstances for the use of the same once the content has been posted on social networks. The User agrees to indemnify and hold LORD harmless from any harmful consequences resulting from the User's posting on social networks of any content from the Site and/or its combination with any other content.

In the event that a User finds a product on the Site interesting and wishes to share its features with a third party of his or her acquaintance (e.g., a friend, family member), he or she may click on the envelope icon, where available on the Site, and enter the name and e-mail address of that party. In that case, an e-mail will automatically be sent to the recipient selected by the User containing product information. The e-mail is sent under the full and sole responsibility of the User, although sent through LORD's systems. No information regarding such sending will be retained by LORD. Such data is processed only for the purpose of technically ensuring the transmission of the User's e-mail. Such communication constitutes private correspondence and no further use regarding such content, such as for commercial or advertising purposes, is permitted.

1. USER COMMENTS.

In certain sections of the Site, a User who has registered an Account may be permitted to post comments and reviews referring to certain products and/or services offered on the Site (hereinafter "Comments").

The User agrees to assume all responsibility in relation to the Comments posted and, consequently, to indemnify and hold LORD harmless from any third party claims.

The User acknowledges and agrees that LORD may refuse and/or remove, in its sole discretion, the publication of Comments considered obscene and/or defamatory and/or not in line with its ethical principles.

1. GENERAL LIMITATIONS ON USE OF THE SITE AND USER CONDUCT

The User is required to use the Internet responsibly and with respect for the rights of other users of the Site and, in general, of other users of the Internet.

In particular, the User, by accessing the Site, will refrain from:

1. a) upload to the Site, publish, send by e-mail or transmit by any other means contents that are unlawful, harmful, abusive, harassing, tortious, defamatory, vulgar, obscene, indecent, invasive of another's privacy, unpleasant, offensive or racially, ethnically or otherwise objectionable;
2. b) upload to the Site, publish, send by email or transmit by any other means any unsolicited or authorized advertising or promotional materials, false information, email chains and/or letters, or any other form of unauthorized commercial solicitation;
3. c) upload to the Site, publish, send by e-mail or transmit by any other means materials containing viruses or other codes, files or programs created to destroy, damage, interrupt or limit the functioning of any software and/or hardware or any networks electronic telecommunications;
4. d) interfere with, or disrupt the operation of, the Site or servers or networks connected to the Site, or violate the requirements, procedures, rules or regulations of networks connected to the Site;
5. e) damage or attempt to damage the enjoyment of the Site by any User, host or network, including without limitation, through the introduction of viruses into the Site, the deliberate overloading or saturation of the server and/or email boxes or, forging TCP/IP protocol information or any other header information included in any email message;
6. f) make or attempt to make any modifications or alterations to any part of the Site;
7. g) access data not intended for the User or log in to a server/account which the User is not authorized to access;
8. h) attempt to ascertain or test the vulnerability of a system or network or, again, try to violate security or authentication measures without having received authorization;
9. i) usurp the identity of another person;
10. j) carry out an activity or induce another person to carry out an illegal activity or any other activity that may violate the rights of LORD, its suppliers, partners, distributors or its advertisers or any other User;
11. k) circumvent or attempt to circumvent, disable or otherwise interfere with any security features of the Site or features that (i) prohibit or restrict the use or copying of any Protected Materials or content and/or (ii) enforce limitations on use of the Site or the content accessible on the Site;
12. l) transmit or transfer (by any means) information or software derived from the Site to foreign countries and/or to foreign citizens in violation of any national or international law or regulation.

The User undertakes to comply with all national and international rules and procedures relating to online conduct and permitted content, including all laws in force relating to the transmission of technical data.

At any time and for any reason, LORD may, at its discretion, implement any system that allows to interrupt and terminate, without notice, the use by the User of the Site or of any service offered on the Site, in the event that the User has engaged in or LORD has the fear that he may engage in conduct in violation of these GCU and/or the General Conditions of Sale and/or any other rule present on the Site. LORD reserves the right to ask the User for compensation for damages in the event of non-compliance with these GCU and/or the General Conditions of Sale and/or any other rule on the Site.

1. ACCESS AND OPERATION OF THE SITE

The User is personally responsible for preparing the IT and telecommunications means that allow him to access the LORD Site. The connection costs and equipment necessary to access the Internet and use the LORD Site are entirely and exclusively the responsibility of the User.

The User acknowledges and accepts that use of the Site is at his sole risk. LORD cannot be held responsible for any damage that a User may suffer as a result of such use. LORD declines any responsibility for indirect damages, regardless of the causes, origins and nature of the same, deriving from the use and/or non-use of the Site, as well as from having given credence to any information directly or indirectly coming from the Site, including, by way of example and not limited to, costs deriving from the careless purchase of products and/or services offered on the Site, losses of profit, customers, data or other losses of intangible assets.

1. LIABILITY

LORD does not provide guarantees of any kind, whether express or implicit, regarding in particular the integrity, accuracy, timeliness, non-violation of regulations, availability, reliability and completeness of the information on the Site, including information on the products, accessories or services offered on the Site and/or their suitability for a particular use that the User intends to make of them.

The information published on the Site cannot be understood as cures or treatments for dermatological problems and in no way should it be considered as such. The suggestions present on the Site or provided by LORD customer service for informational and/or illustrative purposes can never be considered as a substitute for the opinion of a doctor.

In the event that the User intends to make a complaint against LORD regarding the Protected Material of the Site and/or the products and/or services offered therein, such complaint must be made by sending a written communication to the following address: Piazza Cavour 3, 20121 Milan (MI), no later than 6 (six) months following the occurrence of the event giving rise to the complaint. The foregoing does not affect the rights of the User acting as a Customer pursuant to the General Conditions of Sale applicable to purchases made on the Website, recognized by the rules of the Consumer Code (Legislative Decree 206/2005).

1. GENERAL CLAUSES

12.1. Validity of the Contract

In the event that any provision of these GCU is declared invalid or ineffective due to a legislative change or following a ruling by a judicial authority, the remaining clauses of these GCU will remain fully valid and effective.

12.2. Applicable law and competent court

These General Conditions of Use are governed by Italian law, without prejudice to any more favorable consumer protection rules provided for by the laws of residence of the User.

Any dispute relating to the existence, interpretation and/or execution, termination of these General Conditions of Use will be referred to the jurisdiction of the Courts of the place where the User has his domicile or residence, if in Italian territory, otherwise the Court of Milan or the Court of residence or domicile of the User.

The User also has the possibility to resolve any disputes, without resorting to Court, via the online dispute resolution platform available at the link http://ec.europa.eu/consumers/odr/.